Privacy Policy

1. INFORMATION WE COLLECT

1.1 Information You Provide

We collect information you voluntarily provide, including:

• Account Information: Name, email address, phone number, company name, and other registration details
• Payment Information: Billing address, payment card details (processed securely through third-party payment processors; we do not store full card numbers)
• Communications: Messages, questions, feedback, and other content you submit through our Services, including AI chat interactions
• Uploaded Content: Documents, images, files, and other materials you upload to our Services
• Business Information: Information about your business, projects, insurance claims, and related matters you choose to share

1.2 Information Collected Automatically

We automatically collect certain information when you use our Services:

• Device Information: Device type, operating system, browser type, unique device identifiers, IP address, and mobile network information
• Usage Information: Pages visited, features used, time spent on pages, click patterns, search queries, and interaction data
• Location Information: General geographic location based on IP address; precise location if you grant permission
• Log Data: Access times, error logs, referring URLs, and other standard web log information

1.3 Information from Third Parties

We may receive information from third-party sources, including:

• Authentication providers (e.g., Google, Apple) if you use social sign-in
• Payment processors and financial institutions
• Analytics and advertising partners
• Public databases and data brokers
• Business partners and affiliates

2. HOW WE USE YOUR INFORMATION

We use collected information for the following purposes:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send transactional and promotional communications
• Respond to your inquiries and provide customer support
• Personalize and enhance your experience
• Analyze usage patterns and trends
• Train, improve, and develop our AI models and algorithms
• Detect, prevent, and address fraud, abuse, and security issues
• Comply with legal obligations and enforce our terms
• For any other purpose with your consent

2.1 AI Training and Improvement

BY USING OUR SERVICES, YOU ACKNOWLEDGE AND AGREE THAT:

• We may use your inputs, queries, and interactions with our AI services to train, improve, and develop our AI models and algorithms
• This data may be used in aggregated, anonymized, or de-identified form
• We retain the right to use such data even after you terminate your account
• You should not submit sensitive, confidential, or proprietary information that you do not want used for AI training purposes

3. HOW WE SHARE YOUR INFORMATION

We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including hosting, payment processing, analytics, customer support, marketing, and AI processing. These providers are contractually obligated to use your information only for the purposes of providing services to us.

3.2 Business Transfers

In connection with any merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred to a successor entity. We will notify you of any such change in ownership or control of your personal information.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests, including subpoenas, court orders, or government demands. We may also disclose information to protect our rights, property, or safety, or the rights, property, or safety of others.

3.4 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

3.5 Aggregated or De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for any purpose, including research, analytics, marketing, and AI development.

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, pixels, beacons, and similar technologies to:

• Authenticate users and remember preferences
• Analyze usage and improve our Services
• Deliver targeted advertising
• Measure advertising effectiveness
• Prevent fraud and enhance security

4.1 Types of Cookies

• Essential Cookies: Required for basic functionality
• Performance Cookies: Help us understand how you use our Services
• Functional Cookies: Remember your preferences and settings
• Advertising Cookies: Deliver relevant advertisements

4.2 Your Choices

You can manage cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our Services. We are not responsible for any reduced functionality resulting from your cookie settings.

5. DATA RETENTION

We retain your information for as long as necessary to:

• Provide the Services and fulfill the purposes described in this Privacy Policy
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce our agreements
• Improve and develop our AI models (for anonymized data, indefinitely)

When you delete your account, we may retain certain information as required by law or for legitimate business purposes. Anonymized or aggregated data may be retained indefinitely.

6. DATA SECURITY

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Access controls and authentication requirements
• Regular security assessments and monitoring
• Employee training on data protection

HOWEVER, NO METHOD OF TRANSMISSION OVER THE INTERNET OR ELECTRONIC STORAGE IS 100% SECURE. WE CANNOT GUARANTEE THE ABSOLUTE SECURITY OF YOUR INFORMATION. YOU TRANSMIT INFORMATION TO US AT YOUR OWN RISK.

7. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws than your country.

BY USING OUR SERVICES, YOU CONSENT TO THE TRANSFER OF YOUR INFORMATION TO THE UNITED STATES AND OTHER COUNTRIES AS DESCRIBED IN THIS PRIVACY POLICY.

8. YOUR RIGHTS AND CHOICES

Depending on your jurisdiction, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-Out: Opt out of marketing communications
• Restriction: Request restriction of certain processing
• Objection: Object to certain processing activities

To exercise these rights, contact us at privacy@restoratorpro.com. We may require verification of your identity before processing requests.

WE RESERVE THE RIGHT TO DENY REQUESTS THAT ARE UNFOUNDED, EXCESSIVE, OR NOT REQUIRED BY APPLICABLE LAW. CERTAIN DATA MAY BE EXEMPT FROM DELETION REQUESTS UNDER APPLICABLE LAW.

9. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to know what personal information we collect, use, and disclose
• Right to delete your personal information
• Right to opt out of the "sale" or "sharing" of personal information
• Right to correct inaccurate personal information
• Right to limit use of sensitive personal information
• Right to non-discrimination for exercising your rights

Do Not Sell or Share My Personal Information: We may share personal information with advertising partners in ways that may constitute a "sale" or "sharing" under California law. To opt out, contact us at privacy@restoratorpro.com.

Authorized Agents: You may designate an authorized agent to make requests on your behalf. We may require verification of the agent's authorization.

10. EUROPEAN PRIVACY RIGHTS (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making

Legal Basis for Processing: We process your data based on: (a) your consent; (b) performance of a contract; (c) compliance with legal obligations; or (d) our legitimate interests.

Data Protection Authority: You have the right to lodge a complaint with your local data protection authority.

11. CHILDREN'S PRIVACY

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as quickly as possible.

12. THIRD-PARTY LINKS AND SERVICES

Our Services may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third parties.

WE ENCOURAGE YOU TO REVIEW THE PRIVACY POLICIES OF ANY THIRD-PARTY SERVICES BEFORE PROVIDING THEM WITH YOUR PERSONAL INFORMATION. WE DISCLAIM ALL LIABILITY FOR THIRD-PARTY PRIVACY PRACTICES.

13. MARKETING COMMUNICATIONS

We may send you promotional communications about our products, services, and offers. You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email or by contacting us.

Even if you opt out of marketing communications, we may still send you transactional or service-related communications, such as account notifications, security alerts, and updates to our terms and policies.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated Privacy Policy on our website and updating the "Last updated" date.

YOUR CONTINUED USE OF THE SERVICES AFTER ANY CHANGES TO THIS PRIVACY POLICY CONSTITUTES YOUR ACCEPTANCE OF THE REVISED POLICY. WE ENCOURAGE YOU TO REVIEW THIS PRIVACY POLICY PERIODICALLY.

15. DATA BREACH NOTIFICATION

In the event of a data breach that affects your personal information, we will notify you as required by applicable law. However:

WE DISCLAIM ALL LIABILITY FOR ANY UNAUTHORIZED ACCESS TO, DISCLOSURE OF, OR LOSS OF YOUR PERSONAL INFORMATION, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. YOU ACKNOWLEDGE THAT NO SECURITY SYSTEM IS IMPENETRABLE AND ASSUME ALL RISKS ASSOCIATED WITH ELECTRONIC DATA TRANSMISSION AND STORAGE.

16. CONTACT INFORMATION

For questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@restoratorpro.com

Data Protection Officer: dpo@restoratorpro.com

Mailing Address: Restorator Pro LLC, Privacy Department, [Address]